Privacy Policy

 

Privacy Policy – Pilayou

Pilayou is responsible for processing personal data as outlined in this privacy policy.

Contact Information:

1. Personal Data We Process

Pilayou processes your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:

  • First and last name
  • Gender
  • Address details
  • Phone number
  • Email address
  • Other personal data that you actively provide, for example, by creating an account on this website, in correspondence, or by phone
  • Bank account number

No Collection of Personal Data Without User Consent

Pilayou does not process personal data unless you provide it directly. We also do not use social media plugins to collect data without your consent.

2. Special and/or Sensitive Personal Data We Process

Pilayou does not intend to collect data from visitors under 16 years of age unless they have permission from a parent or guardian. However, we cannot verify a visitor's age. We advise parents to be involved in their children's online activities to prevent data collection without parental consent.

If you believe we have collected personal data about a minor without consent, please contact us at info@pilayou.com, and we will delete the information immediately.

3. Purpose and Legal Basis for Processing Personal Data

Pilayou processes your personal data for the following purposes:

  • Processing your payment
  • Sending our newsletter and/or promotional offers
  • Contacting you via phone or email when necessary to provide our services
  • Informing you about changes to our products and services
  • Enabling you to create an account
  • Delivering goods and services to you
  • Analyzing your website behavior to improve our website and tailor our product offerings to your preferences
  • Complying with legal obligations, such as tax-related record-keeping

4. Automated Decision-Making

Pilayou does not make decisions based solely on automated processing that could have significant consequences for individuals. If we implement such systems in the future, we will update this policy accordingly.

5. Retention Periods for Personal Data

Pilayou will not retain your personal data longer than necessary to fulfill the purposes for which they were collected. The specific retention periods depend on the nature of the data and legal requirements.

  • Customer account data: Stored as long as your account is active or as required by law
  • Order history and invoices: Retained for at least 7 years to comply with tax regulations
  • Newsletter subscriptions: Until you unsubscribe
  • Contact inquiries: Stored for up to 1 year unless further communication is required

6. Sharing of Personal Data with Third Parties

Pilayou does not sell your data to third parties. We only share your data when necessary to execute an agreement with you or comply with a legal obligation.

We enter into data processing agreements with companies that process data on our behalf to ensure the same level of security and confidentiality. Pilayou remains responsible for these data processing activities.

Categories of Third Parties We Work With:

Category Name & Jurisdiction Purpose Data Shared
IT Service Providers Shopify (USA) Hosting & eCommerce platform Name, address, order history
Marketing Platforms Klaviyo (USA) Sending newsletters and targeted marketing Email address, name

We will only share personal data with other third parties with your explicit consent.

7. Accessing, Modifying, or Deleting Your Data

You have the right to:

  • Access your personal data
  • Correct or delete your personal data
  • Withdraw your consent for data processing
  • Object to data processing
  • Request data transfer to another organization

To exercise these rights, contact us at info@pilayou.com. Please include a copy of your ID, ensuring your photo, MRZ (machine-readable zone), passport number, and citizen service number (BSN) are blacked out for privacy protection.

We will respond as soon as possible, but no later than four weeks.

8. How We Secure Personal Data

Pilayou takes data protection seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification.

Our Security Measures:

  • Secure connections (SSL/TLS): Encrypts data transmission
  • Access controls: Restricted access to personal data within our company
  • Data encryption: Sensitive data is stored securely
  • Regular security audits: Continuous monitoring for vulnerabilities

If you believe your data is not properly secured or suspect misuse, please contact our customer service at info@pilayou.com.

9. Changes to This Privacy Policy

Pilayou reserves the right to update this privacy policy at any time. Any changes will be published on our website. We recommend checking this page regularly to stay informed about how we handle your data.

Last updated: 12-02-2025

For further questions, please contact us at info@pilayou.com.